Holiday Inn London - West

We had a wonderful stay at the Holiday Inn West London. From the moment we arrived, Mahsa at reception made us feel genuinely welcome. She was professional, friendly, and extremely accommodating, which set the tone for the whole stay. The room was comfortable, clean, and well maintained, and we really appreciated the hotel’s amenities. Breakfast was excellent, with a good variety and great service. Overall, all the staff were helpful and attentive, making our stay relaxing and enjoyable. Thank you to the entire team, and especially to Mahsa, for such a positive experience.

Have had such a nice time staying at this Holiday Inn. The staff is so friendly and very accommodating. Met the lovely Vanya, and was able to learn a few cool things about the area by chatting with her a bit. She always has a cheery smile and it is obvious she loves her job helping people. Also met Prerna also having a cheery smile and was very helpful with getting me setup for breakfast. Thank you Holiday Inn for selecting the best people to run your business here. Was a refreshing experience as compared to how I’ve been treated back in the states at other hotels. Photo of my simple pleasure for breakfast, a bowl of oatmeal and surrounding area pics.

They upgraded my room free of charge to an executive suite and facilities were amazing, clean and good quality. Breakfast was amazing, they made me vegan sausages on request. Prerna cared for my mum as the only place to sit was on bar stools and Vanyas service was outstanding. Would definitely come back!

Another great stay at the Holiday Inn West (London). From the moment I arrived, the experience was smooth and welcoming. A special credit to the reception team, who were amazingly professional last night and made check-in effortless. Breakfast was another highlight thanks to Prerna, who was incredibly helpful and polite. She kept a close eye on everything, making sure guests were well looked after and comfortable throughout. Overall, a really enjoyable stay with excellent service — I’d happily return.

The room was booked for three adults, but despite requesting three duvets, three sets of towels, and three tea cups, the room was prepared with only two duvets, two hand towels, one large towel, and three tea cups. On a positive note, the room was ready early and we were allowed to check in around 1 PM instead of the standard 3 PM, which was appreciated. The key cards stopped working the next day after breakfast. We had to ask a housekeeping staff member to open the door, and then request reception to reactivate the cards before heading to the city centre. At check-in, we were informed that the bar operates until midnight. However, on our second evening, when we asked for a beer around 11 PM, we were told by staff that the bar was already closed. Breakfast was quite good, with standard English breakfast items, fruit salad, yoghurt, pastries, granola/muesli with almond, soya, and oat milk options, as well as fresh fruit (bananas, apples, mandarins). The room was on the 5th floor, very clean, and reasonably sized for three adults. Housekeeping did not replenish the body/shower gel after it was finished on the first day. Soundproofing was also poor - voices from other rooms and the corridor were clearly audible both early in the morning and late in the evening. Location-wise, the hotel is well connected: about a 10-minute walk to the Elizabeth line with direct access to Heathrow Airport, and around a 7-minute walk to the Central line for reaching the city centre and main sightseeing areas in approximately 20–30 minutes. Overall, a mixed experience with a clean room and decent breakfast, but several service and maintenance issues that affected the stay. #reviewbyafandi #tripbyafandi

Good location. Quite close to Heathrow. Great value for money. Very warm & welcoming staff. Special shout-out to Prerna, who is an inspiration for anyone in customer-service. Prerna went above & beyond… to look after us… keep up the good work.

I went to the Holiday Inn in mid-July 2025 with my family. We were 3 people. It was a good experience. The Inn is well organised; the service and people are nice. The rooms are large and there’s essentially all you can need. The staff was helpful after calling the reception for a question about the air conditioning. The Inn is also very close, just a few minutes walk, to the North Acton Underground station, which is a noticeable aspect for tourists, as long as the good amount of supermarkets and places where you can eat or buy food in the neighbourhood.

Great hotel on the outskirts of London, easy to get into the city. Nice room, except for the glass wall bathroom. Not really very private and you can't put the light on at night. Could also do with curtains that close fully as there are bright lights outside.